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Deliver What You Promise: The Building Blocks of Business

Brains & Noble

View all books from Brains & Noble

Pricing

₦21,000.00 /

99 available

Minimum order qty 1

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About this item

Seller assumes all responsibility for this listing. Item number: 4126

Last updated on Jun 13, 2026 05:09 PM

Item specifics

Category Brains & Noble

Condition new

SKU BN-79646

Item description from the seller

Bali Padda is the operations maverick behind LEGO’s remarkable turnaround from a business basket-case, struggling to deliver on its orders, to the biggest and most profitable toy brand in the world.

As Chief Operations Officer at LEGO, Bali overhauled the toy company by shaking up its operations and instilling essential business fundamentals. He resolved issues across the supply chain and forged close partnerships between functions. He cut unpopular product lines and diverted the company’s attention on hero items. He developed a relentless focus on customer service – of delivering what was promised – and he instituted weekly performance briefings known as the Visual Factory, which ultimately spread throughout the whole organization and transformed culture and performance. LEGO became the largest toy manufacturer in the world, and Bali was honoured with becoming the company’s first non-Danish CEO in 2017.