Noise: A Flaw in Human Judgment

by Daniel Kahneman, Olivier Sibony, and Cass R. Sunstein (Author)

Best Law

Imagine that two doctors in the same city give different diagnoses to identical patients, or that two judges in the same courthouse give markedly different sentences to people who have committed the same crime. Suppose that different interviewers at the same firm make different decisions about indistinguishable job applicants, or that when a company is handling customer complaints, the resolution depends on who happens to answer the phone. Now imagine that the same doctor, the same judge, the same interviewer, or the same customer service agent makes different decisions depending on whether it is morning or afternoon, or Monday rather than Wednesday. These are examples of noise: variability in judgments that should be identical.

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Publisher Brains & Noble

Publication date June 13, 2026

Condition new

Author Daniel Kahneman, Olivier Sibony, and Cass R. Sunstein

Interior Black_white

Item model number BN-57092

Category Law