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CUSTOMER SERVICE (FIFTH EDITION)

Laterna

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₦4,100.00 /

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About this item

Seller assumes all responsibility for this listing. Item number: 11965

Last updated on Jun 13, 2026 06:03 PM

Item specifics

Category Brains & Noble > Management

Condition new

SKU LA-7460

Item description from the seller

The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.