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THE BALANCED SCORECARD, HARD COVER

Laterna

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₦11,250.00 /

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About this item

Seller assumes all responsibility for this listing. Item number: 27260

Last updated on Jun 13, 2026 06:33 PM

Item specifics

Category Brains & Noble > Management

Condition new

SKU LA-2292

Item description from the seller

The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial measures, customer knowledge, internal business processes, and learning and growth--offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures. In the first part, Kaplan and Norton provide the theoretical foundations for the Balanced Scorecard; in the second part, they describe the steps organizations must take to build their own Scorecards; and, finally, they discuss how the Balanced Scorecard can be used as a driver of change.